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From 1 January 2021 UK consumers will be charged extra for orders over £135
Added VAT to the total – at the prevailing UK rate, which for most adult items is 20%. The couriers also add their admin charge of between £8 (Royal Mail) and £11.50 (UPS), or 2.5% of the amount paid to clear customs, with a minimum charge of £11 (DHL)
Shipping & Returns
UK ORDERS AFTER BREXIT
Shipping
Yes! We can deliver your desired item worldwide at a reasonable price!
"Bestia Custom Dog Gear" offers you the same high value shipping service like our products. We are working with the biggest and best logistics companies to provide our customers the fastest and best service available for their country of residence. We consider price and reliability for your destination and choose the best service to deliver our goods to your door step.
The Express shipping is provided by:
DHL Express/ UPS Express
Tracked & insured packages. Transit times: 24h in Europe, 48h to the USA and other countries.
After your package has been sent, you will receive the tracking number by mail from our system.
Note: Some of our items have many different options you can choose from, like size, color, leash attachment, decoration color, etc. Therefore your item may not be on stock at the moment of your purchase. In this case we will work out the item of your choice within 7 days. We will inform you as soon as it is ready and shipped out.
"Bestia Custom Dog Gear" offers you the same high value shipping service like our products. We are working with the biggest and best logistics companies to provide our customers the fastest and best service available for their country of residence. We consider price and reliability for your destination and choose the best service to deliver our goods to your door step.
The Express shipping is provided by:
DHL Express/ UPS Express
Tracked & insured packages. Transit times: 24h in Europe, 48h to the USA and other countries.
After your package has been sent, you will receive the tracking number by mail from our system.
Note: Some of our items have many different options you can choose from, like size, color, leash attachment, decoration color, etc. Therefore your item may not be on stock at the moment of your purchase. In this case we will work out the item of your choice within 7 days. We will inform you as soon as it is ready and shipped out.
Returns
- Bestia stands for quality.. and for good customer service
RETURNS:
We know that choosing the right size for your dog can be tricky sometimes, specially when they are still growing.
Therefor don`t worry, you can return every item* within 30 days since receiving your package.
Just follow these easy steps and conditions:
1. Items must be still unused and in it`s original condition and packing
2. Items must be sent back with tracked postage
3. Contact us before sending anything back! We will guide you thru the return process.
*Personalized items are made just for you, they are not returnable.
REFUNDS:
We will process your return within 10 to 14* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.
Refunds thru Bank transfer have a 5 € bank commission.
*During peak seasons please allow up to 20 business days for your return to process.
If you have any questions regarding a return, please don`t hesitate to contact us